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Re: Is a virtual workforce influencing customer NPS scores?
@Daniel Reese that is an excellent question. At the onset of the COVID19 crisis TSIA's Research Team launched a series of Rapid Response Polls to measure the impacts a virtual workforce was having …3 -
Re: What are best practices in connecting value promises made during sales to value delivered?
Hey @StevenForth this an incredibly important question. Martin Dove leads TSIA's Subscription Sales Research Practice and he grappled with this exact question in a recent webinar - The Need to Deli…2 -
Re: What tangible expectations have been changed as "Outside Sellers" have become "Inside Sellers"?
@Stephen Spence you raise an excellent point for our current business climate and the headwinds that Sales Professionals are undoubtedly facing. This idea of Services Teams using their interactions w…1